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Return and Refund Policy

Effective Date: April 26th, 2025

 

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the LY STORES LLC website located at MobileDrifter.com.

 

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

  • Email: Support@MobileDrifter.com

  • Phone: +1-800-270-1920

  • Address:

    • 1013 Bradley Ave
      Eau Claire, Wisconsin 54701
      United States of America

  • Hours: 
    • Monday-Friday
    • 12pm-6pm Central Time (GMT-5)

 

3. Return Eligibility

Customers in United States have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.

  • Proof of Purchase: A receipt or proof of purchase is required.

 

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service:

    1. Email us at Support@MobileDrifter.Com or call 1-800-270-1920 within 14 days of receiving your order

    2. Provide your order number and a detailed reason for the return.

  1. Return Authorization:

  • After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

  1. Package the Item Safely:

    • Securely pack the item in its original packaging.

    • Ensure all accessories, manuals, and free gifts are included.

  1. Include Documentation:

  • Include the return authorization form and any necessary supporting documents or images.

  1. Attach Shipping Label:

  • Download and print the return shipping label provided in our email.

  • Affix the label to the outside of the package.

4.3 Shipping the Return

  • Shipping Method:

    • Use [Preferred Shipping Method, e.g., a trackable courier service]

      • Fed Ex, USPS, etc.

  • 4.3  Shipping the Return

  • •       Ship the package within 30 days of receiving the return authorization.

  • •       Use a trackable shipping method to ensure your package arrives safely.

  • Return Window:

    • Ship the item within 30 days after receiving the return authorization.

 

5. Return Shipping Costs

  • Customer Responsibility:

  •     All return shipping costs are the responsibility of the customer

 

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility:

    • Items must be unused, undamaged, and in original packaging.

    • Return request must be made within 14 days of receipt.

  • Refund:

    • A refund will be issued to the original payment method, minus 25% of full product price for restocking fees.

6.2 Defective or Damaged Goods

  • Notification:

    • Contact us within 48 Hours of receiving the item.

  • Documentation:

    • Provide photos or videos of the defect or damage.

  • Resolution:

    • We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

  • Notification:

    • Inform us within 48 hours after delivery.

  • Resolution:

    • We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

  • Notification:

    • Contact us if your product does not arrive within the estimated delivery time.

  • Resolution:

    • We will initiate an investigation with the carrier.

    • If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

  • Before Shipment:

    • You can cancel your order for a full refund if it has not yet been shipped.

  • After Shipment:

    • If the order has already been shipped, please follow the return procedure after receiving the product.

 

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or Personalized Products:

    • Items made to your specifications or clearly personalized.

  • Perishable Goods:

    • Such as food, flowers, newspapers, or magazines.

  • Intimate or Sanitary Goods:

    • Including underwear, swimwear, and personal care items, unless unopened and unused.

  • Gift Cards and Downloadable Software Products.

 

8. Refunds

8.1 Refund Conditions

  • Approval:

    • Refunds are issued after we receive and inspect the returned item.

  • Notification:

    • We will notify you via email regarding the approval or rejection of your refund.

  • Condition:

    • Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

  • Method:

    • Refunds will be processed to the original payment method used at the time of purchase.

  • Time Frame:

    • It may take up to 21 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

  • Condition Issues:

    • Items not in original condition, damaged, or missing parts for reasons not due to our error.

  • Late Returns:

    • Items returned more than 14 days after delivery.

 

9. Exchanges

  • Eligibility:

    • We replace items if they are defective, damaged, or incorrect.

  • Process:

    • To request an exchange, contact us at Support@MobileDrifter.com.

  • Shipping Costs:

    • For defective or incorrect items, we cover the shipping costs.

    • For exchanges due to change of mind, customers are responsible for shipping costs.

 

10. Timelines

  • Return Window:

    • Returns must be reported and shipped within 14 days of receiving the product.

  • Return Processing:

    • After receiving and inspecting the returned item, we will process the refund within 7 days.

  • Refund Period:

    • It may take up to 21 days for the refund to appear in your account after approval.

 

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

 

14. Questions and Support

For more information, please:

  • contact us at Support@mobiledrifter.com

  • Return and Refund Policy
    Effective Date: April 26, 2025

    1. Scope and Intent

    This Return and Refund Policy applies to all purchases made through the LY STORES LLC website located at MobileDrifter.com. It outlines the rights and responsibilities of both the customer (“Customer,” “you,” or “your”) and LY STORES LLC (“Company,” “we,” “us,” or “our”) regarding product returns and refunds.

    2. Contact Information

    If you have questions about returns or refunds, please contact our Customer Service team:

    • Email: Support@MobileDrifter.com

    • Phone: +1-800-270-1920

    • Address:
      Mobile Drifter
      1013 Bradley Ave
      Eau Claire, WI 54701
      United States

    • Customer Service Hours:
      Monday–Friday
      12:00 PM–6:00 PM (Central Time, GMT-5)

    3. Return Eligibility

    Customers in the United States may cancel their purchase and return products within 14 days of receipt, subject to the following conditions:

    3.1 Conditions for Return

    • Unused and Undamaged: The item must be unused, undamaged, and in the same condition as received.

    • Original Packaging: The item must be returned in its original packaging with all labels, tags, and accessories intact.

    • Proof of Purchase: A receipt or valid proof of purchase is required for all returns.

    4. Return Process

    4.1 Initiating a Return

    To begin the return process:

    1. Contact us at Support@MobileDrifter.com or call 1-800-270-1920 within 14 days of receiving your order.

    2. Provide your order number, contact details, and a clear reason for the return.

    3. If eligible, we will issue a Return Merchandise Authorization (RMA) number and provide detailed return instructions, along with a prepaid shipping label (if applicable).

    4.2 Preparing Your Return

    • Package Securely: Pack the item in its original packaging, including all accessories, manuals, and any promotional items received.

    • Documentation: Include the return authorization form and supporting documents as instructed.

    • Shipping Label: Attach the prepaid shipping label (if provided) to the package.

    4.3 Shipping the Return

    • Use a trackable shipping method, such as FedEx, UPS, or USPS, to ensure the package arrives safely.

    • Ship the item within 30 days of receiving return authorization.

    5. Return Shipping Costs

    • Customer Responsibility: The customer is responsible for all return shipping costs unless the return is due to a defective or incorrect product.

    6. Specific Return and Refund Conditions

    6.1 Returns Due to Change of Mind

    • Eligibility: The item must meet return conditions outlined in Section 3.

    • Refund: A refund will be issued to the original payment method, minus a 25% restocking fee.

    6.2 Defective or Damaged Goods

    • Notify us within 48 hours of delivery and provide photos or videos of the issue.

    • We will offer a replacement or full refund, including return shipping costs.

    6.3 Incorrect Product Received

    • Inform us within 48 hours of delivery.

    • We will arrange for the return of the incorrect item at our expense and ensure the correct product is shipped promptly.

    6.4 Product Never Arrived

    • Notify us if the product does not arrive within the estimated delivery time.

    • After carrier investigation, we will provide a full refund or replacement.

    6.5 Order Cancellation

    • Before Shipment: Orders can be canceled for a full refund.

    • After Shipment: Cancellations after shipment are subject to the return process.

    7. Exceptions to the Return Policy

    The following items are non-returnable and non-refundable:

    • Custom or personalized products

    • Perishable goods (e.g., food, flowers)

    • Intimate or sanitary items (e.g., swimwear, personal care items) unless unopened and unused

    • Gift cards and downloadable software

    8. Refunds

    8.1 Refund Conditions

    • Refunds are issued only after returned items are received and inspected.

    • You will be notified via email of approval or rejection.

    8.2 Refund Processing

    • Refunds will be processed to the original payment method used during purchase.

    • Time Frame: It may take up to 21 days for the refund to appear in your account, depending on your bank or credit card issuer.

    8.3 Partial Refunds

    Partial refunds may apply in the following cases:

    • Items not returned in original condition or missing parts not due to our error.

    • Late returns beyond the 14-day window but within a reasonable period.

    9. Exchanges

    • Eligibility: Exchanges are available for defective, damaged, or incorrect items.

    • Shipping Costs: We cover costs for defective or incorrect items. For other exchanges, customers cover shipping costs.

    10. Timelines

    • Return Reporting: Returns must be reported within 14 days of receiving the product.

    • Return Processing: Refunds will be processed within 7 days of item inspection.

    • Refund Appearance: Refunds may take up to 21 days to reflect in your account.

    11. Legal Rights

    This policy does not affect any statutory rights under applicable laws.

    12. Questions and Support

    For more information, visit our FAQ Page or contact us:

    Acknowledgment

    By making a purchase, you acknowledge and agree to this Return and Refund Policy.

    Mobile Drifter
    Email: Lee@MobileDrifter.com
    Phone: +1-800-270-1920
    Address: 1013 Bradley Ave, Eau Claire, WI 54701

    am:

    • Email: Support@MobileDrifter.com

    • Phone: 1-800-270-1920

 

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

 

Mobile Drifter
Lee@MobileDrifter.com
1-800-270-1920

1013 Bradley Ave
Eau Claire, Wisconsin 54701
United States of America